Refund policy

Last Updated: July 25, 2025

30-Day Money-Back Guarantee

We're so confident you'll love your Folia Body products that we offer a 30-day money-back guarantee. If your skin isn't feeling as buttery soft as promised, simply reach out to us and we'll happily process your return. No complicated forms, no hassles – just our commitment to your satisfaction and glowing skin.

How to Return an Item

Step 1: Contact Us

To start a return, please contact us within 30 days of receiving your order:

  • Email: shop@foliabody.com
  • Include: Your order number and reason for return

Step 2: Return Authorisation

Once we receive your request, we'll send you:

  • A return authorisation number
  • A prepaid return shipping label (for faulty items)
  • Instructions on how to package and send your item

Step 3: Ship Your Return

Return Address:
Folia Body Returns
5/286 Saint Helena Road
Greensborough, VIC 3088
Australia

Important: Items sent back without prior authorisation will not be accepted.

Return Conditions

To be eligible for a return, your item must be:

  • ✓ Returned within 30 days of delivery
  • ✓ In the same condition you received it
  • ✓ Unworn or unused
  • ✓ With all original tags attached
  • ✓ In its original packaging
  • ✓ Accompanied by proof of purchase

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Your item must still meet the standard return conditions listed above. This is in addition to our standard 30-day return policy.

Types of Returns

Change of Mind Returns

Changed your mind? We understand. If your item hasn't shipped yet, we'll cancel and refund your order immediately. If it's already on its way:

  • Return the unopened item within 30 days
  • Customer covers return shipping costs
  • Refund processed once we receive the item

Damaged or Faulty Items

Your products should arrive in perfect condition. If your package has had a rough journey, we'll make it right immediately.

What to do:

  1. Email us at shop@foliabody.com within 48 hours of delivery
  2. Include:
    • Your order number
    • Photos of the damage
    • Brief description of the issue
  3. We'll arrange a replacement or full refund
  4. We'll provide a prepaid return label

Wrong Item Received

If you received the wrong item:

  • Contact us immediately
  • We'll send the correct item at no extra cost
  • We'll provide a prepaid label for the return

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Items that have been used or opened (except for faulty items)
  • Personal care items where the seal has been broken
  • Sale items marked as "Final Sale"
  • Gift cards

Exchanges

The fastest way to ensure you get what you want is to:

  1. Return the item you have
  2. Once the return is accepted, make a separate purchase for the new item

We'll do our best to expedite your exchange order.

Refund Process

Processing Time

  • Approval: We'll notify you within 2 business days of receiving your return
  • Refund: Processed within 5 business days of approval
  • Bank Processing: Allow 5-10 business days for funds to appear

Refund Method

Refunds are issued to your original payment method:

  • Credit/Debit cards: 5-10 business days
  • PayPal: 1-2 business days
  • AfterPay/Buy Now Pay Later: Per provider's timeline

Partial Refunds

Partial refunds may be granted for:

  • Items returned after 30 days
  • Items not in original condition
  • Items with missing parts not due to our error

International Returns

Shipping Costs

  • Our Error/Faulty Items: We cover all shipping costs
  • Change of Mind: Customer covers return shipping
  • Customs/Duties: Customer is responsible for any customs fees

Processing Time

International returns may take longer to process due to shipping times. We'll keep you updated throughout the process.

Gift Returns

Received a Folia Body product as a gift?

  • We'll issue a store credit for the value of the item
  • Original purchaser will not be notified of the return
  • Gift receipts make the process easier

Contact Us

Have questions about your return? We're here to help!

Email: shop@foliabody.com
Phone: 0449 691 515
Hours: Monday-Friday, 9:00 AM - 5:00 PM AEST

Mailing Address:
Folia Body
5/286 Saint Helena Road
Greensborough, VIC 3088
Australia

Our Promise

At Folia Body, your satisfaction is our priority. If you're not completely happy with your purchase, we'll work with you to make it right. Whether it's a refund, replacement, or store credit – we're committed to ensuring you have a positive experience with our products and service.

This policy is designed to be fair and transparent. If you have any concerns or special circumstances, please don't hesitate to reach out. We're always happy to help find a solution that works for you.